http://thehotaisle.disqus.com/Fresh Ideas About IT OperationsenFri, 23 May 2008 13:52:25 -0000http://www.thehotaisle.com/2008/05/23/why-it-needs-to-stop-being-helpful/#comment-1928033Thanks for the comment Phil. At the risk of repeating myself (never stopped me before) letting Techies run IT is like letting the lunatics run the asylum. If we accept the base principle that IT only has business value if it kills the competition or gets cheap then there is no place for boys toys.<br><br>When we place customers at the center of everything we do, we build business value. Businesses that have customers willing to recommend them and their products grow SUSTAINABLY 125% faster than their competitors and are significantly more profitable.<br><br>Actually it is not hard to see and understand what good looks like, (as you said), the problem is sharing that vision and getting everyone on the same page. Once people start getting it though, change happens overnight. One day it is random and unstructured, then before you know it no one needs to ask for guidance anymore they understand the vision and act accordingly.<br><br>I have seen it happen and it is awesome. It happened at BT in the retail broadband operations space and we turned it around so fast that even the guys living it were speechless.<br><br>SteveSteve O'DonnellFri, 23 May 2008 13:52:25 -0000http://www.thehotaisle.com/2008/05/23/why-it-needs-to-stop-being-helpful/#comment-1928032Sounds so simple and is common sense but requires a significant change in thinking from the IT Dept to operate at this optimal level.<br>Questions like: Why have we done it this way for the last 10 years, how can we improve, do we even understand the impact on the client?<br>It comes back to the end to end process and ironing out any decision points so that we have a standard way that everyone understands.Phil SheehanFri, 23 May 2008 05:01:19 -0000